Terms and Conditions

Corporate Structure

Elsy is the trading name for three entities

  1. Elsy Group Pty Ltd ABN 24 655 052 565
  2. A SIL Housing Provider, Friends Support Services Pty Ltd ABN 66643 185 497 and NDIS Registration Number 4-GENSWNV
  3. A Plan Manager, Heartish, the trading name of A Basha & H Pasha LLP ABN 22141092150 and NDIS Registration Number 4-GBHN2TE

Which taken together shall be defined as “Elsy Group”.

Email Security Statement

The information contained in Elsy Group’s electronic mail messages is privileged and confidential, and is intended only for use of the addressee. If you are not the intended recipient, you are hereby notified that any disclosure, reproduction, distribution or other use of Elsy Group’s communications are strictly prohibited. Confidentiality and legal privilege attached to communications are not waived or lost by reason of mistaken delivery. If you receive any communication in error, please notify the sender by reply transmission and delete the message without copying or disclosing it.

Email Disclaimer

Any views expressed in Elsy Group’s communications are those of the individual sender, except where the sender specifically states them to be the view of Friends Support Services Limited. Except as required by law, Elsy Group does not represent, warrant and/or guarantee that the integrity of any communications have been maintained nor that the communication is free of errors, virus, interception, inference or interference.


Ensuring that privacy and confidentiality are protected is central to Elsy Group’s operations. The Australian Privacy Principles (APP) set minimum standards covering the legitimate use of personal information. Elsy Group is bound by the APP which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them. By using or accessing this website (Elsy.com.au) you signify your acceptance of our Privacy Policy Statement. To obtain a full copy of our Policy please contact Elsy Group on 130000ELSY (1300 003579) or email us at hello@elsy.com.au

Personal information

Elsy Group only collects personal information about our employees, service users and members (in accordance with Elsy Group’s Privacy Policy) which is necessary for the lawful provision of our services, or for purposes which are related to one of our functions or activities; which is given voluntarily; and which will be stored securely on Elsy Group’s internal databases. Elsy Group will not disclose personal information to a third party without the individual’s consent; or unless that disclosure is required or authorised by or under law. Under no circumstances will Elsy Group sell or receive payment for licensing or disclosing personal information about employees, service users or members.

Right of Access

All employees, service users and members of Elsy Group have the right of access to all records containing personal information about them. Should you not wish to provide personal information to us, then you do not have to do so, however, it may affect your use of our website or any products and services offered.

Security of Personal Information

When in possession or control of a record containing personal information, Elsy Group will ensure the record is protected against loss, unauthorised access and modification or disclosure, by such steps as it is reasonable in the circumstances to take. If it is necessary for a record to be given to a person in connection with the provision of a service to Elsy Group, everything reasonable will be done to prevent unauthorised use or disclosure of that record.


In relation to electronic communications, no information transmitted over the internet can be guaranteed to be secure, however Elsy Group does take measures to safeguard against unauthorised use or disclosures. Elsy Group’s website may from time to time contain links to other websites. We do not have any control over these websites. To verify how that website collects and uses information, the user should check that particular website’s policy.

General Disclaimer

Content provided on the Elsy Group’s website is not intended as professional advice and should not be used as such.

Links and Use of Elsy’s Content

Users may only download material from this site for personal and non-commercial use and on the understanding that they do not modify the copy as it appears on this site. The images, audio, video and text remain the property of Elsy Group. Elsy Group encourages links to its website content from other websites, provided that permission is obtained from Elsy Group prior to use.


This statement is subject to change and amended versions will be posted here. Elsy Group reserves the right to review, amend and/or update this statement from time to time. Any continued use of the Elsy website following any updates to this statement represents acceptance of the changes.

Contact Us by phone at 1300 00 ELSY (1300 00 3579) or by email at hello@elsy.com.au