Testimonials

“Elsy is about providing the highest quality care from our family to yours.”
– Abbey Simmons, Operations Manager

Feedback

As a high quality NDIS registered care organisation, we build our organisation around feedback.

Feedback is a gift, and through the 100 stories of Elsy, we are charting the journey and evolution of our young and vibrant organisation. In the last year we have used feedback to continually improve our organisation. We have added team leaders, dedicated staff teams, improved our training offer, and our systems, moving to an integrated care management platform. 

This all means we are continually raising the bar on Supported Independent Living, Community Support and Respite care in Newcastle and Lake Macquarie. Our staff feedback is consistently between 8.5-10 out of 10. A happy motivated team, delivers the best care. We support our staff team – the Elsy family – through training feedback and investment in our care environment, systems, and pay and recognition. We will continue to do more. 

NDIS Client Success

Our results in care have been strong with 4 clients progressing to Independent Living Options last year from Supported Independent Living. The magic of care, is in the journey, the incremental steps or clients take with the support of the Elsy family. Please take a read, and please share your feedback – for all feedback is a gift. We are Elsy and we can’t wait to meet you.

Staff and Client Reviews!

We want to hear from you if we have got something right, or if we haven’t – we always do our best, and we will be the first to note we are always learning – your feedback will help us get better and deliver better results for clients.  

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if you would like to give praise, feedback, complain or recognition for any aspect of our service, please do drop us a line here – we will use these for continuous improvement, and also our 100 stories programme which is celebrate the participants, families, support workers, allied health workers we work with – their courage, determination and skills!

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What Our Happy Clients Say

Praise from Our Staff

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